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Your Account Rights, Data Handling & Contact Paths

We lay out how kiss998 handles your personal data, how long we keep it, the legal basis for processing payments via Touch 'n Go, GrabPay, Boost dan FPX…

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How We Process Data & When We Share It

kiss998 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

kiss998 collects your email, phone number and payment details when you open an account so we can verify deposits from Touch 'n Go, GrabPay, Boost dan FPX and process withdrawals back to your chosen rail. We hold this data for the duration of your active account

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plus six years, as required by financial record-keeping rules in jurisdictions where we operate. We share data only with payment processors to complete transactions, with fraud-prevention partners when unusual activity is flagged, and with regulators when local law requires disclosure. You control marketing preferences in your
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account settings, and you can request a copy of your data or ask us to delete it by emailing the support address below. Access and eligibility depend on local law; all services are available only where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

POLICY CONTACT

Reach Our Legal & Privacy Team

Questions about how we use your data, requests to see what we hold, or notices about policy concerns go through three channels.

Email Support Send data-access requests, deletion requests, or questions about retention policies to our legal inbox. We reply within two business days with next steps or the information you asked for. Include your registered email and account number so we can verify ownership before releasing any personal data.

Live Chat (Privacy) A privacy specialist is available Monday to Friday, 10:00–18:00 Malaysia time, to answer questions about what data we collect, how we share it, and how to opt out of marketing. This channel is for clarification only; formal deletion or access requests still go through email.

Help Centre Forms Download pre-filled templates for data-subject access requests, objection notices, or marketing opt-outs. Each form includes the fields our legal team needs to process your request without back-and-forth. Submit the completed form by email or upload it through your account dashboard under Settings.

DATA SAFEGUARDS

Security Layers, Cookie Use & Retention Rules

We encrypt payment data in transit and at rest, store passwords as salted hashes, and log access attempts to spot unusual patterns.

Data Encryption

Every payment transaction—whether you deposit via Touch 'n Go, GrabPay, Boost or FPX—is encrypted with TLS 1.3 from your device to our server. We store card details and bank account numbers in encrypted vaults managed by our payment processor, never in plain text on our own database.

Cookie Policy

Essential cookies keep you logged in and remember your language preference. Analytics cookies measure page load times and lobby traffic so we can fix bottlenecks. Advertising cookies are used only if you opt in; declining them does not affect deposit, withdrawal or game access. Manage your choices in the cookie banner or account settings.

Account Security

Passwords are hashed with bcrypt; two-factor authentication is available in Settings and strongly recommended for withdrawal approval. We log every login, deposit and withdrawal with a timestamp and IP address. If we detect a login from a new device we send an email alert so you can freeze the account if it was not you.

Retention Schedule

Active account data stays until you request deletion or six months after your last login. Transaction records—deposits, withdrawals, bet history—are kept for six years to satisfy financial audit and anti-fraud rules. Marketing preferences are deleted immediately when you unsubscribe; session logs expire after ninety days unless flagged for a fraud investigation.

Data Sharing

We share your name and payment details with Touch 'n Go, GrabPay, Boost and FPX to process deposits and withdrawals. Fraud-prevention partners receive hashed device identifiers and transaction patterns, not your full personal profile. Regulators can request account records under local law; we notify you unless the law forbids it.

Your Rights

You can request a copy of your data, ask us to correct errors, object to marketing, or delete your account. Email our legal team with your registered address and account number. Access and portability requests are answered within fourteen days. Deletion happens within thirty days unless we must keep records for legal compliance.

Common Questions About Privacy, Rights & Compliance

We collect your email address, phone number, date of birth, and payment details for Touch 'n Go, GrabPay, Boost or FPX. This lets us verify deposits, process withdrawals, and meet age and identity checks required by local law. We do not ask for national ID unless a withdrawal exceeds a regulatory threshold.

Six years from the date of each transaction, in line with financial record-keeping rules in the jurisdictions where we operate. After six years the records are purged unless a legal hold or ongoing investigation requires us to keep them longer. You can download your own copy anytime from the account dashboard.

Yes. Email our legal team from your registered address, confirm your account number, and we will delete your profile within thirty days. Transaction records that fall within the six-year retention window stay in encrypted archives to satisfy audit requirements, but your name and contact details are anonymised.

We share payment details with Touch 'n Go, GrabPay, Boost and FPX to complete deposits and withdrawals. Fraud-prevention partners receive device fingerprints and transaction patterns in hashed form. Regulators can request records under local law. We do not sell your data to advertisers or brokers.

Send an email to our legal inbox with your registered email address and account number. We reply within fourteen days with a JSON or PDF file containing your profile, transaction history, login records, and marketing preferences. The request is free; we may ask for ID if the request comes from an unrecognised address.

Essential cookies keep you logged in and remember your preferred language. Analytics cookies measure page speed and lobby traffic. Advertising cookies track referrals and retargeting, but only if you opt in. You can block non-essential cookies in your browser or the cookie banner without losing deposit, withdrawal or game access.

Email our legal team with details of your concern. We investigate within seven business days and reply with our findings and any corrective action. If you remain unsatisfied you may escalate to the data-protection authority in your jurisdiction; we include contact details for Malaysia regulators in our full privacy policy.

Your Account Rights, Data Handling & Contact Paths

Reach Our Legal & Privacy Team

Security Layers, Cookie Use & Retention Rules

Data Encryption

Cookie Policy

Account Security

Retention Schedule

Data Sharing

Your Rights

Common Questions About Privacy, Rights & Compliance

01 What personal data does kiss998 collect when I open an account?

02 How long does kiss998 keep my transaction history?

03 Can I delete my account and all associated data?

04 Does kiss998 share my data with third parties?

05 How do I request a copy of the data kiss998 holds about me?

06 What cookies does kiss998 use and how do I control them?

07 Who do I contact if I have a complaint about how my data is handled?

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